Terms & Conditions

It is important that you read these Terms & Conditions carefully in conjunction with your Service Plan. Together these form your Service Agreement with us.

Definitions


•    Administration Fee
A fee to cover processing administration.

•    Appliance
Means the electrical items identified on your Service Plan.

•    Authorised Repairer
An independent repairer authorised by us.

•    Authorised Representative
Any person you have appointed to act on your behalf by giving your consent in writing.

•    Beyond Economical Repair
Where we deem the cost of repairing the Appliance or the likelihood of another breakdown occurring to be too high (We retain complete discretion to make this judgment).

•    Breakdown
A mechanical or electrical part of your Appliance failing, causing the Appliance to operate improperly or not at all.

•    Commencement Date
This is the Start Date as shown on your Service Plan.

•    Cancellation Fee
A fee of £45.00 to cover the administration expenses for processing a cancellation.

•    Cosmetic Damage
Damage that does not affect the normal operation of the Appliance, including but not limited to
dents, discolouration, marks, and scratches.

•    Electrical Part
Any part of the Appliance which was included by the manufacturer through which electricity runs. This does not include pipes, hoses, etc.

•    Mechanical Part
Any parts which have powered movement during the normal operation of the Appliance. This does not include detergent drawers, etc.

•    Service Check
A check carried out either by phone through a series of questions or by us or an Authorised Repairer carrying out a check of the appliance at your home.

•    Service Plan
A document outlining the Appliances covered under this agreement and key points of your plan.

•    VAT
Value Added Tax calculated at the prevailing rate.

•    We/Us/Our
Golden Home Coverage is a trading name of Thinklogic Tech Ltd., incorporated in England & Wales, with Company Registration Number 15171290 (The Service Provider).

•    You/Your
The person named on the Service Plan.
 
What this Service Plan Includes

This is a Service Agreement between you and Us. It is not a Contract of Insurance or an Insurance Policy. For the avoidance of doubt, the repairs and replacement of appliances are entirely at our discretion.

The Service Plan includes the following:
•    Any serviceable or regularly replaced parts (e.g., filters) that the manufacturer recommends you change.
•    Any appliances that have been recalled by the manufacturer.
•    Telephone assistance on how to use, repair, and service your appliance.
•    At our discretion and subject to these Terms & Conditions, repair and/or replacement of the Appliances listed in your Service Plan only in the event of an unexpected breakdown, subject to:
o    You making payment of your contribution as outlined in your Service Plan within 14 days of invoice.
o    The cost of repair or replacement up to the current market value of your appliance (maximum £1,000.00).
o    Any requests made within 45 days of your Service Plan start date will be subject to an additional £250.00 contribution by you.
We reserve the right to choose whether to repair, replace, or provide the sum for replacement in vouchers or cash.
 
What this Service Plan Does NOT Include
The Service Plan will not cover:
•    Breakdowns caused by defective workmanship by someone other than an Engineer authorised by us.
•    Breakdowns caused by not operating the Appliance in accordance with the manufacturer’s instructions.
•    Breakdowns caused by interruptions to the public supply of electricity or gas.
•    Breakdowns covered under your manufacturer warranty or another warranty.
•    Breakdowns resulting from incorrect installation.
•    Accidental or deliberate damage.
•    Cosmetic Damage not causing a breakdown.
•    Non-electrical or non-mechanical parts.
•    Appliances older than 15 years.
•    Appliances used for commercial or non-domestic purposes.
 
Repairs Procedure
•    Stop using the Appliance immediately if you notice a breakdown.
•    Contact us on our repair helpline: 0186 376 9427.
•    Do not arrange for an Engineer without our prior approval.
•    Ensure invoices are made out to Thinklogic Tech Ltd. and submitted within 14 days if authorised to appoint your own Engineer.
•    We may transport your Appliance to a repair centre if necessary.
 
Your Obligations
•    Ensure the Appliance is installed and operated as per the manufacturer's instructions.
•    Notify us if you change your Appliance to update your Service Plan.
•    Allow Engineers access to the Appliance. If it is built-in, you must make it accessible.
•    Review the Service Plan to ensure all details are accurate.
 
Payments, Charges & Fees
•    Payments are collected as per your Service Plan.
•    The plan auto-renews unless you notify us 14 days before the renewal date.
•    Monthly plans are subject to the minimum term.
 
Cancellations
•    Within 14 Days: Full refund if no requests for service have been made.
•    After 14 Days: No refund, and your plan will be terminated.
To cancel, email support@goldenhomecoverage.co.uk or call 0186 376 9427.
 
General Conditions
•    Customer information is held for service provision and marketing purposes.
•    Opt-out of marketing by contacting us at support@goldenhomecoverage.co.uk.
•    Fraudulent claims will result in plan termination without refund.
 
Contact Us:
Phone: 0186 376 9427
Email: support@goldenhomecoverage.co.uk
Post: 167-169, Great Portland Street, 5th Floor, London, England, W1W 5PF